Hawthorne has for many years offered its customers assistance beyond the sale with our own customer care department. Our award-winning department is responsible for obtaining the best service possible on your purchases. In addition, we handle customer concerns, or Heartlines, which may arise during visits to any of our locations.
Live operators can be reached in this department any business day 8:30 a.m. to 4:30 p.m. est Monday through Friday, at 248-583-8090.
If your schedule does not permit, you can now request service on line or discuss a heartline 24 hours a day 7 days a week, 365 days a year. Simply "click" on the appropriate button and provide the necessary information. Our customer care department will go to work on your request.
We also help customers resolve disputes or concerns that they may have regarding purchases or visits to any of our stores
Our Heartline is 800-336-1888